Espresso House and Azets: A Long-Term Partnership in Payroll
The café chain Espresso House relies on Azets’ expertise in Finland for its employee payroll. The leading Nordic café chain has built a close collaboration with Azets, which has delivered excellent results: salaries are processed accurately and on time, and the partnership runs smoothly.
In addition to payroll, Azets’ services include the integration of HR systems. The secret to the success of the collaboration lies in effective system interfaces and outstanding customer service.
"Working with Azets and accessing their services has been wonderfully easy, making our daily operations smoother. Whenever additional questions have come up along the way, we’ve received excellent support," says Tiia Niskanen, People Business Partner Finland, Espresso House.
System Changes Handled Smoothly
Espresso House uses the Sympa HR system and the Quinyx time management system provided by Azets. When the company updated its HR systems, Azets’ experts ensured everything worked seamlessly with the SD Worx payroll system.
"Azets supported the system integration with their expertise, and we’ve been extremely satisfied with the outcome. The integration has worked brilliantly," Niskanen explains.
This is evident in daily operations: for example, employees’ timesheets are automatically transferred to payroll, already interpreted according to the collective agreement. Data transfer between systems runs smoothly, significantly reducing manual work and errors.
Accuracy Strengthens Employer Image
The tangible benefits of the collaboration are especially visible in the quality of payroll. Espresso House employees’ salaries are calculated reliably and accurately every month.
"Thanks to Azets, our payroll error margin is extremely low. Reliability also supports the building of our employer brand, as employees trust the accuracy of their pay. Azets supports us in this exceptionally well," Niskanen states.
Outsourcing payroll has freed up the HR team’s time for more strategic work and business development.
"Because Azets understands the unique aspects of the restaurant industry, it frees up our time for business development. We haven’t had to worry about the role of payroll in our team, allowing us to focus on other matters," Niskanen explains.
Excellent Customer Service and Professional Growth
Espresso House values the quality and expertise of Azets’ customer service. The collaboration has been professionally managed from the start.
"If there have been questions, we’ve received excellent support. We can be confident in the accuracy of our operations, and no information has been lost along the way," Niskanen praises.
A Reliable Partner for the Future
Espresso House is extremely satisfied with the partnership and hopes it will continue well into the future.
"Our company is extremely happy with the collaboration, and we hope it can continue for a long time. We’ve received reliable and expert service in every situation. Azets is keen to develop operations to make things easier for both parties and to support business growth," Niskanen concludes.