If you've lost access to your authenticator due to a change of mobile device or login credentials, misplaced your backup code, or simply can't log in with the code from the authenticator app, we advise you to reach out to our support. They can assist you in resetting your authenticator so you can regain access.
Primarily, contact support through your representative/consultant at Azets, but you can also reach out to support directly through our form. Keep in mind that if you, as an employee, contact support independently for this matter, you may need to identify and verify yourself for security purposes, confirming that you work for the company that is our customer.