14. Complaints

14.1  If, at any time, You are dissatisfied with any aspect of Our Services, You should raise the matter with the partner responsible for providing Our Services to You.

14.2  If You would prefer to discuss the matter with someone other than that partner, or if You wish to make a complaint, please send your complaint by email to: complaints@azets.co.uk

14.3  We will acknowledge Your complaint as soon as practicable and will endeavour to deal with Your complaint as swiftly as possible.

14.4  If We are unable to satisfy Your concerns or resolve any complaint, and the service provided to You is provided by our ICAEW Regulated businesses (see here), You have the right to take the matter up with the Institute of Chartered Accountants in England and Wales at complaints@icaew.com.

14.5  If the matter relates to one of Our FCA Regulated businesses (see here) then You may have the right to take the matter up with the Financial Ombudsman Service www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

14.6  If Your complaint relates to one of Our Licensed Insolvency Practitioners, You have the right to refer the matter to the Insolvency Complaints Gateway which is operated by the Insolvency Service, Department for Business, Energy & Industrial Strategy (BEIS) by: