Professional Indemnity Insurance

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurers are:

Starr International (Europe) Limited (Lead insurer)
4th Floor 30 Fenchurch Ave, London EC3M 5AD
Everest Insurance Ireland DAC
40 Lime Street, London EC3M 5BS
American International Group UK Limited
The AIG Building, 58 Fenchurch Street. London EC3M 4AB
Allianz Global Corporate and Specialty SE
60 Gracechurch Street EC3V 0HR London United Kingdom.
Casper Specialty UK Limited
2nd Floor, Irongate House, 30 Duke's Place, EC3A 7LP
Liberty Mutual Insurance Europe SE
20 Fenchurch Street, London EC3M 3AW
NBS Underwriting on behalf of Accelerant Insurance Europe SA, reinsured by Fortegra Specialty Insurance Company.
2 Aire Valley Business Park, Wagon Lane, Bingley, BD16 1WA

Audit Registration

Azets Audit Services Limited is registered to carry out audit work in the UK by The Institute of Chartered Accountants in England and Wales (ICAEW).

Details of our audit registration can be viewed at www.auditregister.org.uk, under reference number C004632199.

Azets Audit Services is the trade name of Azets Audit Services Limited.

Designated Professional Body (Investment Business) Licence

The following companies are licensed by the Institute of Chartered Accountants in England and Wales:

Azets Holdings Limited

Azets Audit Services Limited

They offer a limited range of investment services to clients if they are incidental and / or complementary to, or arise out of, the other professional services they have been engaged to provide.

We refer most investment business, excluding corporate finance work, to Financial Advisers, authorised and regulated by the Financial Conduct Authority. The Financial Adviser will take full responsibility for compliance with the requirements of the Financial Services and Markets Act 2000.

Insolvency Licence

Certain directors/partners are licensed to act as an insolvency practitioner in the UK by The Insolvency Practitioners Association (IPA). A list of our licensed Insolvency Practitioners is available below:

Jonathan Amor
Meghan Andrews
Nicola Banham
Louise Brittain
Margaret Carter
James Fennessey
Stephen Grant
Colin Haig
Diane Hill
David Meldrum
Blair Milne
Andrew McGill
Richard Oddy
Matthew Richards
Duncan Swift
Chris Tate
Robert Young

Professional Rules

In carrying out our professional work we are required to apply the following rules which can be accessed at the websites detailed below:

For the Audit Regulations:

Audit Regulations and Guidance | ICAEW

For the APB International Standards of Auditing (UK and Ireland), Practice Notes, Bulletins and the APB Ethical Standards:

https://www.frc.org.uk/auditors/audit-assurance/standards-and-guidance

For the Companies Act 2006:

https://www.legislation.gov.uk/ukpga/2006/46/contents

For the ICAEW code of Ethics:

https://www.icaew.com/technical/ethics/icaew-code-of-ethics/icaew-code-of-ethics

For Insolvency Regulations:

https://insolvency-practitioners.org.uk/regulation-and-guidance/

For Statements of Insolvency Practice:

https://insolvency-practitioners.org.uk/regulation-and-guidance/sips/

Statutory Information and Company details

Details of regulated and non regulated Azets companies in the UK can be found here.

Complaints

We aim to offer all our clients an efficient and effective service, although occasionally there may be aspects of our service about which clients and others have concerns or with which they are unhappy.

If you are dissatisfied with the services you are receiving and would like to raise this with us, you should contact the engagement partner or manager named in our engagement letter with you; they will be familiar with your case and may be able to resolve any problems to your satisfaction immediately, for instance, by the correction of a misunderstanding or by the provision of missing documentation.

However, if you prefer to raise your concerns with someone else, you may contact our complaints partner (see below for contact details).

It is the policy of the firm to handle complaints as fairly and quickly as possible, having regard to all of the circumstances of the complaint.

When submitting a complaint to us, please provide the following information which will help us to deal with your complaint more fully and as quickly as possible:

the name and address of the submitting party;
the date and signature;
a clear description of the conduct against which the complaint is being made;
the name of the partner and/or staff member(s) to whom the complaint relates;
documentary evidence in support of the complaint (if available);
If you have a proposal for settling your complaint, you can include that as well.

In the event your engagement Partner has not been able to deal with your complaint satisfactorily, please contact the Complaints Partner via complaints@azets.co.uk.

If your complaint relates to our Licensed Insolvency Practitioners

If you remain unsatisfied and your complaint relates to one of our Licensed Insolvency Practitioners, you have the right to refer the matter the Insolvency Complaints Gateway which is operated by the Insolvency Service, Department for Business, Energy & Industrial Strategy (BEIS) by:

calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 8am to 5pm);
or completing an online complaints form at https://www.gov.uk/complain-about-insolvency-practitioner (guidance for those who wish to complain can also be found on this site);
or by sending the completed complaints form by post to IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

Legal & Regulatory Information

Group Companies by Regulator

List of Group Companies by Regulator